Patient Survey Results August 2022

The practice has conducting a patient survey in-house. 230 surveys were given out, unfortunately only 156 were returned regarding their visit. The findings were as follows:-

Positive
•	156 patients found the practice pleasant and welcoming
•	154 found the reception team polite and courteous
•	153 patients found the problem was explained 156

Negative
•	4 Patient were not happy with the opening hours
•	6 Patients answered their prescription was not at the chemist within 48hrs.
•	3 Patients found it hard to use the automated check in screen.
•	7 Patients were not happy with new phone system

Actions
•	32 patients were not aware they could book online appointments-though the question stated how. 
Alert added to prescription to ask at reception.